How Go ASK Me uses AI to support ASKs, proposals, matching, business knowledge, and Make Deal negotiations.
Last updated: 30 April 2026 · Effective: 30 April 2026
1. Introduction
Go ASK Me uses artificial intelligence to help users express their needs more clearly, help businesses prepare better proposals, and support clearer communication between both sides of every deal on our platform.
This AI Policy explains where AI shows up across Go ASK Me, what it can and cannot do, and what users and businesses are responsible for. It is written to be transparent and practical — not to replace our Privacy Policy or Terms of Service, which still govern your use of the Platform.
2. Where AI is used
AI may be used across the following parts of the Platform:
ASK analysis and normalization (cleaning up phrasing, structure, and intent)
Category and subcategory classification
Smart follow-up questions to clarify what a user actually needs
Matching support that helps surface relevant businesses for an ASK
Proposal drafting and improvement suggestions for businesses
Proposal summaries that make long offers easier to scan
Business knowledge base answers that draw on materials a business has uploaded
Make Deal and negotiation assistance during the back-and-forth between parties
Deal summaries that capture the agreed terms in plain language
Support, safety, quality monitoring, and continuous platform improvement
3. AI is assistance, not a human decision-maker
AI on Go ASK Me is a helper, not a decision-maker. It provides suggestions, summaries, explanations, classifications, and automation support to make the marketplace easier to use.
Final decisions about ASKs, proposals, prices, and deals always remain with users and businesses.
Go ASK Me AI does not independently approve, reject, guarantee, or complete deals on your behalf.
Where a flow appears automated, a human is still expected to confirm anything that matters.
4. Business responsibility
Businesses are accountable for what they publish and send through Go ASK Me, including any content created with AI assistance:
Accuracy of proposals, pricing, service descriptions, availability, terms, refund rules, and policies.
Documents, knowledge base content, and any other material uploaded to the business profile or knowledge base.
Reviewing AI-generated or AI-assisted text, summaries, or suggestions before publishing, sending, or relying on them.
Information delivered through automated replies or AI-assisted negotiation when those features are enabled on a business account.
5. User responsibility
Users are responsible for the choices they make on the Platform:
Read proposals carefully — including the small print, scope, and any limitations.
Verify important information (price, dates, deliverables, refund and cancellation rules) directly with the business when needed.
The decision to contact, negotiate with, select, or pay a business always belongs to the user.
6. Make Deal and AI negotiation limits
Inside the Make Deal flow, AI can act as an assistant during negotiation by drawing on business-approved knowledge, the proposal in front of you, platform rules, and any uploaded content.
What AI may help with
Summarize messages, proposals, or counter-offers
Compare options across different proposals or revisions
Explain terms, conditions, or technical details in plain language
Suggest negotiation moves or next steps
Draft replies based on a business's approved playbook
What AI cannot guarantee
Final price, discounts, or hidden fees
Real-time availability, stock, or scheduling
Service quality, delivery time, or business performance
Legal validity of an agreement formed through the chat
Refunds, warranties, or after-sale support
Some terms — especially anything outside a business's standard scope — may require direct business confirmation or human approval before they become binding.
7. AI-generated content disclosure
Some content you encounter on Go ASK Me may be AI-generated or AI-assisted. This can include:
Proposal drafts and improvement suggestions
Summaries of long messages, ASKs, or deals
Suggested answers in business knowledge bases
Negotiation messages prepared during Make Deal
Generated images, descriptions, or recommendations
Treat AI-generated content as helpful support material, not as guaranteed fact. When something matters, confirm it with the business or with a qualified professional.
8. Data processed by AI
To provide the features above, Go ASK Me may process:
ASKs and the questions you ask the assistant
Proposal content and revisions
Business profile information (services, hours, locations, policies)
Documents, attachments, and knowledge base content uploaded by businesses
Messages and the wider context of an ongoing negotiation
Usage and quality signals, including ratings and moderation flags
AI processing is used to provide, improve, secure, and personalize the service for users and businesses.
For a full description of what data we collect and how it is handled, see our Privacy Policy.
9. Limitations and mistakes
AI on Go ASK Me is powerful but imperfect. You should know the following before relying on any AI output:
AI can make mistakes and produce confident-sounding but incorrect answers.
AI may misunderstand context, especially in nuanced or industry-specific situations.
AI may generate incomplete, outdated, or inaccurate information.
Always verify important details with the business or with an authoritative source.
10. No professional advice
AI outputs on Go ASK Me are not a substitute for professional advice. In particular, nothing produced by the assistant should be treated as legal, financial, medical, tax, real-estate, investment, insurance, or other regulated professional advice.
Decisions in those areas should always be confirmed with a qualified professional or the responsible business or service provider.
11. Human review and escalation
Go ASK Me uses human review, moderation, business approval, and escalation flows in a number of places to keep the marketplace safe and accurate.
Low AI confidence, safety concerns, or special terms can trigger manual review.
Sensitive content or unusual requests may be routed to a human moderator before they reach the other side.
Businesses may be asked to confirm an AI-drafted reply before it is sent to a user.
12. Changes to this AI Policy
We may update this AI Policy from time to time as the Platform and the underlying AI capabilities evolve. When we make material changes we will update the "Last updated" date above and, where appropriate, notify you on the Platform. Continued use of Go ASK Me after a change means you accept the updated AI Policy.
13. Contact us
Questions about this AI Policy or how AI is used on Go ASK Me? Reach our team: